A few weeks ago I placed (so I thought) an order of several items for my daughter's birthday. I discovered my order did not process (my error) and I reached out to customer service with my dilemma and Ann-Marie came to the rescue. She went above and beyond to go behind the scenes and get me my order in time for the birthday celebration. I've always loved the quality of everything I have purchased from Scarlet & Gold, but never needed assistance from them until now. Y'all, this is the best small business who is doing it right! Support them, they have the best Auburn t-shirts, sweatshirts, blankets, accessories and even the cutest things for the tots! Trust me, you will not be disappointed!!