SO, WHAT DOES THAT MEAN?
Each product is made and shipped after you place the order.
We can offer YOU so many color and size options that we couldn’t offer before.
If you want our best selling Isaiah 40:31 shirt in Heather Dust or Autumn or Navy or White, it’s now an option for you!
Production doesn’t start until you place the order. This means our turnaround time is 7-10 business days. Rest assured, our manufacturers work hard to get things made just for you and on their way to your doorstep as fast as possible.
WE HAVE BIG NEWS!
You asked, we listened.
We recognize how hard it is to feel confident in your size selection when ordering online.
In an effort to serve you better, we are now offering returns on apparel items only.
We hope this alleviates any hesitation when selecting your apparel size!
Please see below for all the details on returns.
SPEAKING OF RETURNS, LET’S TALK ABOUT THEM.
We made the hard choice to walk away from inventory and move to a PRINT ON DEMAND business model. This has allowed us to give YOU so many options that we couldn’t offer before and also spend more time with our families.
That means, if you order a size medium Isaiah 40:31 shirt in Heather Dust, our manufacturer pulls that shirt and prints it upon order. So if you don’t like it, we have nothing on the shelf to switch it out with. We ask that you pay close attention to our size guide and please email us at info@scarletandgoldshop.com if you have ANY questions. We are SO happy to help you get the right size!
In March 2020 we are beginning a LIMITED return policy. It applies to apparel only and not to any other items. Here are the details:
Eligible for returns: tanks, tees, sweatshirts & onesies.
Return shipping is the responsibility of the customer.
All returns must be received within 21 days of the original order date or shipped back within 3 business days of delivery date.
Returns that are received past the policy date will not be accepted.
Returns must be in original condition, unworn & unwashed with original stickers or tags attached.
Once a return is received & inspected you will be issued a store credit in the form of an E-gift card.
E-gift card will be sent to the email address on file with the order.
We are not responsible for lost returns. We recommend holding on to your tracking number.
For return address, please email us at info@scarletandgoldshop.com.
We are here for you! Please email us with any questions.
Our team would LOVE to help you! Simply fill out the form below and we will respond as soon as possible.
